Clearskytrail

Privacy & data practices

Privacy Policy

This Privacy Policy explains how Clearskytrail collects, uses, and protects personal information when you visit our website or engage our services. We are committed to handling personal data responsibly and in line with applicable privacy laws. The contact details for the data controller are provided below. This policy describes the categories of information we process, why we process it, how long we retain it, and the choices and rights available to individuals. It also covers our cookie approach and how visitors can manage cookie preferences. We encourage you to read this policy carefully and contact us with any questions. By using our site or by providing data to us, you agree to the practices described here for the data you provide and the data we collect automatically.

Information we collect

We collect information that helps us deliver services and communicate effectively. When you contact us or complete forms, we collect identifiers such as your name, business email, telephone number, job title, organization name, and any information you include in messages. For service engagements we may also process business data relevant to the process under review, including volumes, cycle times, and anonymized transaction samples where you grant access. When you visit our website we collect technical data such as IP address, device type, browser type, pages visited, and referral source for analytics and security. Where law requires consent we obtain it, for example for certain tracking cookies. We do not collect sensitive personal data except where explicitly provided and necessary and then only with clear legal basis and safeguards. We are careful to limit collection to what is necessary for the stated purpose and to keep data up to date and accurate.

How we use information

We use personal information to respond to inquiries, provide and improve our services, and manage client relationships. Contact details are used to schedule meetings, provide proposals, and communicate about projects. Technical and usage data supports site operation, security monitoring, and analytics to improve site performance and content relevance. For clients, business and operational data is used to analyze processes, design target-state workflows, run pilots, and measure outcomes. We process data on a contractual basis, to pursue legitimate business interests such as service delivery and security, or where we have obtained consent for specific tracking activities. We do not sell personal data. Where we process data on behalf of a client for engagement purposes we act as a processor and will follow documented instructions, confidentiality obligations, and data protection terms set out in client agreements. We implement role-based access controls and limit access to authorized personnel with a business need to know.

Cookies and tracking

Our site uses cookies and similar technologies to enable core functionality, analyze usage, and provide a tailored experience. Necessary cookies are required for the site to function and cannot be disabled. Optional cookies, such as analytics cookies, help us understand how visitors use the site so we can improve content and performance. The cookie consent widget available on the site allows visitors to accept, reject, or manage optional cookies. Detailed cookie categories and examples are provided in the cookie preferences panel. You can also disable cookies through your browser settings, but this may affect functionality. Where we use third-party analytics providers they operate under standard data protection terms and are configured to minimize retained personal data. When cookies store persistent identifiers we apply appropriate retention limits and document the purpose for each cookie type.

Third parties and data transfers

We may share personal data with trusted service providers who support our operations, such as hosting providers, analytics vendors, and collaboration platforms. Each provider is selected for security, reliability, and compliance. Where transfers occur across borders we ensure appropriate safeguards are in place, for example standard contract clauses or approved transfer mechanisms, and we limit access to necessary personnel. For client engagements, data shared with sub-processors is documented and communicated in contractual terms. We do not share personal data with unrelated third parties for advertising or resale. Law enforcement or legal requests are handled in accordance with applicable legal processes and we restrict disclosure to what is strictly necessary. If you are a resident in a jurisdiction with specific transfer rules, please contact us using the details below for more information about controls applied to cross-border processing.

Retention and security

We retain personal data only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, and to resolve disputes. Retention periods vary by data category and purpose; for example contact records are typically retained for the duration of the client relationship and for a period after termination to address billing, legal, or regulatory matters. We implement administrative, physical, and technical safeguards to protect data, including encrypted storage where appropriate, access controls, and security monitoring. Our staff undergo security awareness training and confidentiality obligations apply. Despite these measures no system is completely secure; if we become aware of a security incident affecting personal data we will follow our incident response procedures and notify affected individuals and regulators as required by law.

Your rights and choices

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or request deletion of your personal information; the right to restrict or object to certain processing; and the right to data portability. To exercise your rights, contact us using the address or email below and provide enough information to verify your identity and locate the data. We will respond within applicable legal timeframes and may require additional information to process requests. You can manage optional cookies through the cookie consent panel. For marketing communications you can opt out using unsubscribe links in emails or by contacting us. If you are a client, contractual terms may define additional rights and procedures for data access and handling. If you have unresolved concerns about our handling of personal data you may lodge a complaint with an appropriate supervisory authority in your jurisdiction.

Contact

If you have questions, requests, or need further details about this Privacy Policy please contact our privacy team.

For contract or service related data inquiries please also contact your project lead or account manager. For general requests use the email above.

Effective date: January 1, 2026. We may update this policy periodically to reflect changes in our operations or legal requirements. Material changes will be posted on this page with an updated effective date. For the full terms governing use of our services please see our Terms of Service.